FAQ

How to log into MHPOD for the first time (PDF)
See PDF Attachment
Wed, 28 Nov, 2018 at 12:34 PM
How do I add a Person to Membership areas within MHPOD?
Wed, 28 Nov, 2018 at 1:05 PM
Searching for a Person record in MHPOD
Searching for a Person record in MHPOD If you are having difficulty finding a person in MHPOD, they may not be missing but may require a more thorough sear...
Wed, 28 Nov, 2018 at 12:35 PM
1st Line Support Guidance for Freshdesk
See attachment
Wed, 28 Nov, 2018 at 12:43 PM
Userguide uploaded on MHPOD (Nov 2018)
This is the User Guide currently available to download by users within MHPOD last updated Nov 2018 by Claire Taylor.  This will need replacing as it is ...
Wed, 28 Nov, 2018 at 1:00 PM
How do I jump to a specific NCP in the Hub Reporting screen?
How do I jump to a specific NCP in the Hub Reporting screen? Use the Search function in your browser (press the F3 key) Type in  the NCP code you want...
Wed, 28 Nov, 2018 at 1:03 PM
How do I check my Income?
How do I check my Income? Using the menu on the left hand side of the screen select ... Programme Delivery  Manage Hub Click the Income tab
Wed, 28 Nov, 2018 at 1:03 PM
How do I update RAGs?
How do I update RAGs? Using the menu on the left hand side of the screen select ... Programme Delivery  Hub Reporting
Wed, 28 Nov, 2018 at 1:04 PM
What do I do if I get a 'token expired' error? (1st Line)
Token expired is telling you that the email to set a password has expired.  Log in to MHPOD > System Administration > Accounts > Search for the ...
Wed, 28 Nov, 2018 at 1:07 PM
A user says we have the wrong email address or request to update email address
Log in to MHPOD > Administration >People > Search for the user > Update email address This may then need to have a password reset to the ...
Wed, 28 Nov, 2018 at 1:09 PM